Returns & Exchanges

Due to the perishable nature of our pasture-raised pork, we cannot accept physical returns of food products; however, we are committed to ensuring your total satisfaction with every cut. If your order arrives damaged or does not meet our quality standards, please contact us within 24 hours of delivery for a full refund or replacement.

1

Inspect Your Delivery

Immediately upon arrival, check the temperature of your pork and the condition of the vacuum-sealed packaging.

2

Document Issues

If you notice any thawing or damaged seals, take clear photographs of the product and the shipping label as evidence.

3

Contact Support

Email our customer care team within 24 hours of receipt with your order number and the photos of the affected items.

4

Resolution Process

Our team will review your claim and issue a store credit, refund, or ship out a replacement order at no additional cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing